strategic-bussiness

4 Product Content Solutions for Strategic Businesses

To demonstrate true ROI, Product Content Solution projects should be backed by a well-thought-out strategy that resonates with a company’s customers, personnel, and goals. In other words, any product content project that is going to be truly transformational will need to be aligned with greater business initiatives.

Here are four types of product content projects that support strategic business goals and that can help unite stakeholders from various different departments.

Product Taxonomy Development

Product content taxonomy creation is basically the process of determining how products will be categorized and organized.

Having a shared taxonomy is important because it gets everyone across an organization to use a common system to communicate about its products. This can help with accounting, operations, and sales — as well as coordinate between those functions.

To develop a taxonomy, a product content solutions provider will

• Audit the current database
• Look at incoming manufacturer product data classifications
• Review competitor, marketplace, and industry taxonomies
• Analyze how customers search for products

These findings will then inform a recommendation for a coherent taxonomy that will serve all the interested parties’ needs. Often, the hardest part of a taxonomy development product content project is making sure all these different stakeholder perspectives are represented — and getting them to ratify the final taxonomy.

Attribute and Content Modeling

Once a taxonomy has been created, a common schema for attribute and product information can be developed for products in each category. Essentially, this means deciding which bits of information need to be provided for each product as part of a standard product listing — e.g. name, photo, weight, dimensions, etc.

As with taxonomy development, attribute and content modelling needs to be done with the input and feedback from the various stakeholders at a company if the result is to reflect their viewpoints and garner team support for the enterprise-wide digital initiative.

Product Content Normalization & Cleansing

Creating lists of valid data values for each attribute, including abbreviations, symbols, fonts, and image and file naming conventions, helps standardize product content, making it much more useful for customers and internal reporting.

These sorts of details — such as where to put hyphens in an SKU, if pounds will be abbreviated “lbs.”, and whether or not prices should include a currency symbol — can make a huge difference when it comes to standardizing presentation and reporting.

Once decisions have been made regarding these approved product data values, all attributes associated with individual products in a database can be formatted (or “normalized”) to conform to the pre-ordained list of approved values.

The product content normalization process can include

• Merging data from various sources
• Eliminating duplicate products listings
• Removing discontinued products
• “Cleansing” all the content so it is formatted consistently (e.g., changing “&” to “and”)
• Identifying missing collateral information

Normalizing data in this way assures accuracy and supports basic online store functions such as filters and onsite search, as well as more advanced features such as suggested products and visual search.

Product Content Enrichment

If an online store is missing crucial pieces of product information — such as images, MSDS sheets, or user information — a product content enrichment project can improve the quality of individual product listings.

The benefits of product content enrichment are most tangible for customers and salespeople since studies show that customers are much more likely to buy from retailers that provide more product information.

Whereas taxonomy development and product data normalization involve making strategic decisions about how to group and arrange products among internal stakeholders, product content enrichment projects primarily comprise outbound detective work like:

• Going to manufacturers’ sites or other published sources of product information (e.g., PDF catalogs, spec sheets) to collect technical information about the products
• Accessing other sources — such as industry databases — to secure any additional available assets
• Creating enriched product titles and descriptions
• Image sizing, cropping, and improvement
• Video and graphics editing and enhancement
• Renaming digital files with keywords for SEO
• Adding product reviews and evaluations

Getting Started on Strategic Product Content Projects

Product content projects can — and should — be more than just tactical clean-up initiatives for the e-commerce or marketing teams. If handled correctly, they can benefit various departments at an organization and play a crucial role in forward-thinking business strategy.

Taxonomy

Taxonomy for Better Understanding of Data

Product Taxonomy Development for Better Data

In a world revolving around internet and everything going online, we all agree to the fact that taxonomy is the backbone of the whole classification process. It helps in sorting the categories in a proper hierarchy for a better visibility of commodities online.

Taxonomy is extensive as it plays a vital part in user’s mindset of the website and the commodities/ products on it. If not for proper classification, a website becomes more of a confusing one. For example, we are buying a phone, we expect the salesman to display the phones in meaningful categories like iOS, Android, Windows and brand wise. Similarly, when it comes to business, content stored in a website should be categorized.

Designing a functional taxonomy involves figuring the types content and mapping them with data and defining word tag characteristics. Our content management approach and search approaches would now be able to be more compelling, enabling us to find all the data that relate to a product which enhances the find-ability which in-turn will reflect on the number of visitors and website users who will turn into buyers.

Each industry or company will be more likely to develop variations based on a classification scheme. For instance, an industrial tool manufacturing company will use terms like Solar, electrical, power tools, hand tools etc. a property builder will use terms like property, tenant, shopping center etc. Developing Taxonomy will include mapping out the sorts of data/content to be categorized and catalogued.

If your online website doesn’t have much sales, it means there isn’t much recognition and does not appear on top when searched for. Time to rethink about taxonomy – if your company doesn’t have one, it is high time you approach us to provide one. We will be the answer to your visitors queries like ‘No relevant product’, ‘takes too long to find the product’, ‘Under wrong category’ etc. Take steps now and make your site user-friendly and let your products be more visible and easy to find.

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The relevance of Taxonomy and Attributes in e-Commerce Sales

Why Taxonomy and Attributes in e-Commerce Sales Important?

In the world of digital shopping, customers want to find products and their related information at lightning speed.

Having proper taxonomy and attributes is key to making this possible.

The big B2B and B2C players who are into e-commerce have paid great attention to these assets to enable the process of successfully converting a search into a sale.

How Taxonomy Works?

Taxonomy is a term used for grouping of products into different classifications or categories.

They are like departments to place your products providing easy navigation.

We have to create a well-structured hierarchy that directs the shoppers to the products easily. A top down approach is followed where the primary level is a generalized name that leads to the more specific products.

Naming conventions for the top level must include words that the customers search for incorporating the best search engine optimization (SEO) practices.

The next few levels in the taxonomy includes product specific names that lead to the end product quickly. This involves expertise and market research.

Providing Maximized Attributes

Most customers nowadays are quite tech-savvy and make comparisons with the competitor products before they make a purchase.

If the technical specifications and features are not available for the product, they might get turned away. Attributes are characteristics and specifications of a product that includes the brand, dimensions, color, material and more. We must ensure that all the relevant details pertaining to the product are provided in the site. Providing optimum attribute values in the site is extremely crucial when it comes to e-commerce.

This will make it easy for your customers to decide if the product is right for them and make a satisfied purchase.

Now, are you ready to convert your eStore visitor into a buyer?

Then, Altius Technologies can provide quality data and content for your product catalog to make this possible!!

To discuss more, kindly email us at info@altiussolution.com or visit our website at www.altiussolution.com

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4 eCommerce Projects That Benefit from Good Product Content

A focus on product content is especially critical when undertaking transformative e-commerce projects, such as migrating e-commerce platforms, onboarding new product lines or vendors, improving onsite and/or offsite search performance, or simply building an e-commerce site in the first place.

Backed by good content, the following types of projects can promise real bottom-line improvements, rather than just deliverables:

1. New e-commerce website build
2. Platform migration
3. New products onboarding
4. Site search optimization

Below we explore how each of these e-commerce projects benefits from a focus on product content. For more information on how to make great product content, download our e-book, “The Expert’s Guide to B2B Product Content.”

Project #1: New E-Commerce Website Build

Too often, when a company decides to launch or relaunch an e-commerce site, they relegate product content considerations to a future date. This is a mistake.

Product content is more than just the “raw material” that goes onto a product detail page. Successful content management requires important decisions about what information is most valuable and how it will be organized into an appropriate product information structure. Moreover, a site that treats product data as an afterthought will suffer post-launch when it comes to SEO and onsite search (see below).

Project #2: New Products Onboarding

Once an online store has established a taxonomy and has attributes that reflect how its customers search and shop, the next big challenge is to manage incoming product information.

Rich product data may be available from manufacturers and other sources. However, these sources rarely provide all the required data for every designated attribute, image, and information requirement. Transforming the content and filling information gaps to meet the organizing principles that govern a sites’ product content is an important product content projects — as well as an ongoing task.

Project #3: E-Commerce SEO and Onsite Search Optimization

Good product content is the backbone of any site search optimization project. It benefits both rankings with offsite search engines like Google and Bing and the user experience of onsite search tools such as filters and search bars.

As far as SEO is concerned, the first and obvious benefit of taking product content seriously is having product detail pages that are optimized for the product names and the associated keywords customers use to find those products.

Second, organizing products into a taxonomy that meets customer expectations will help users quickly find what they need, producing higher engagement metrics, which will register positively with search engines as “second order influences,” according to SEO authority Moz.

Finally, having robust product information that is specific to a site and organized to avoid redundancy will avoid offsite and onsite duplicate content — two missteps that often diminish B2B e-commerce site rankings with search engines, which have been “getting better and better at kicking websites down the rankings because of duplicate content,” according to Kissmetrics.

Offsite duplicate content is usually the result of using the same content manufacturers provide to all distributors and resellers. Onsite duplicate content, on the other hand, is a byproduct of poor product content governance and “makes it difficult for Google to decide which pages should rank for a particular keyword.”

For onsite search, robust product data is required to support the two tools that customers most frequently use to locate products: filters and search bars. Filters are the direct outgrowth of a rich, hierarchical product taxonomy and attribute system. And with good content, onsite search can be engineered to respond to varying terms customers may use (e.g., “bin” vs. “tote”) to facilitate cross-selling or to cross-reference products on multiple manufacturer model numbers, UPCs, or form-fit-function criteria.

Project #4: E-Commerce Platform Migration

Historically, many B2B e-commerce stores have operated with custom-coded solutions. But with the rise of enterprise-level, out-of-the-box e-commerce platforms and technology add-ons, many are looking to migrate to gain access to state-of-the-art features and efficiencies.
A migration e-commerce project is a great opportunity to reevaluate all the information that will be moved from an old site to a new one. Moreover, organizing, consolidating, and enriching the to-be-migrated product files will inevitably support the success of a new site.

Address Product Content Early on in Your E-Commerce Projects

E-commerce projects that account for product content from the outset will be set up for success. Not doing so is equivalent to opening a brick-and-mortar store without any plan for displaying the merchandise on the shop floor. This lack of planning leads to clutter, customer misunderstandings, and inevitable lost sales.

To find out how a partner specialized in product content enhancement, organization, and refinement can help by getting involved in e-commerce projects early on, contact product content solutions experts Altius today.

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Convert your supplier data into selling data

Supplier data comes in from multiple sources. Some may be adequate while some may not be. I would like to share my thoughts on how you can convert them into a data that sells for you.

The base data that comes in from your suppliers are those that your team uploads as part of providing information about your product.

Visualize this!!!

You upload your product data on a constant basis and your team is busy with loads of data to upload on a weekly basis. You have done an one time upload of the product data for a specific SKU and you are doing so many of those after that.

The previous upload of the data is ignored. You don’t know what facets of the data work and what does not. You often think about why those old products do not sell well.

It goes without saying that you are dependant on the product data from our suppliers since you only sell but do not manufacture.

However, there is a variety of data that comes in from multiple manufacturers and suppliers and hence the data will be a big garage.

You need to organize the data, standardize in a format which is easily digestible by the visitors.

The data should be simplified and prioritized based on the technicality of the product. The best use of the data can be felt not only by importing the data as given to you but also in deciphering the content.

Unfortunately, the data that comes in may not be in a direct upload format but would be in the forms of MRO, Electrical and Mechanical data. The data upload team needs to be supported by a functional team to help them decipher the data to upload the right kind of data.

A good knowledge in all of these data will help in the data getting high on technical ranking.

I have seen many instances where the retailers perceive the data that comes from multiple suppliers to be perfect.

However, the word docs or the pdf docs that comes from suppliers will be unique for each category and for the company themselves. It is a lot of work when the team wants to consolidate all these data in the backend.

Remember this, you have to make the product data content easy for the customer and not for the data uploading team.

This is how you can make your data sell for you.

How can you make it happen?

Use a combination of standardization and data enrichment process. Do it in multiple styles.

With a limited budget, you can map out the supplier data, migrate the standard supplier data into one standard acceptable format.

There are cases where you may feel that your data is still not unique in-spite of standardization.

You can add 3 or 4 additional attributes and can do the gap fill. You can add more specifications from the datasheet.

You can also benchmark a few named competitors and provide all the product categories if you want your product page to be the best among all distributors, you name your benchmarking competitors and give the product categories.

How can Altius help?

We can deploy full force to study multiple research on the category and the product. Our experienced team will understand the customer behavior for those product categories, collect the necessary fields or specifications. We will then coin or rank the list of attributes based on the customer buying or filtering behavior.

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Product Data Enrichment – Making products more Findable

Are you wondering why the success rate in getting visitors to your website is not that proportionately repeatable in converting them into customers?

The visitors find your product page the visitors are searching for. This is a high impact purchase for their company. They begin evaluating the product for the fitment of their needs.

The visitors are not able to find enough of information about the products they are looking for. They also know that the other 100s of competitors are one click away. They leave your website for others and don’t come back.

The efforts, money and time spent on getting the right customers to your website are going waste. This is because the product does not have adequate information that the visitors are looking for.

The Solution!!!

Data Enrichment – A+ Enhanced Product Content

It is the art of ensuring that the product page is complete. It is fair that you think that my supplier is giving me the data about the product. My IT team uploads only that data and why should I invest more money to organize the data.

I am not telling you that the data from your suppliers are not adequate. I am only asking you to look at the entire process from shoes of the customers perspective instead of looking from your point of view.

The product that you would upload should have a combination of data and images. How many times have you visited a variety of online stores for the sake of a Search for Information and Evaluation of Alternatives and have gone back to a store that has impressed you to make the purchase?

Can you recollect what impressed you the most? Was its ease of navigation of the product page, the product, the images, the information, the product, The UX (filtering mechanism), the ability to reach the product within a few clicks because hit understood your selection process? There could be many more parameters which would have made you make the purchase in a store among all the others.

There could be a possibility that your website may be missing some important parameters of configuring the product information in a better way that you have n’t thought about.

How can this situation be changed?

Let us look at the purchase process from a Buyers perspective. The buyers making a low involvement purchase or a routine purchase where they know what they want to buy may not look too much at the product information.

However, this changes if the buyers are making a high involvement purchase or you have some unique products that could be a potential replacement for the existing products that your buyers are using.

It is important that you provide enough of information about the product so that you influence the buyer in considering your product seriously. It is also proven that the lack of information on the product on your website may make your customers lose faith in your ability to deliver.

Even if buyers buy these products without lack of product information, there is a good chance that your return rates will increase because they would have purchased the wrong product.

So, it is important that you have a variety of parameters about the product data and should enrich your product with these types of data so that you can influence the buyers to buy the right products for them and come back to you because you have made their decision process much simpler.

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How to make your product findable?

You are selling 10s of 100s of products on your website. You have provided as much of information about the product as possible. You are spending a lot of money on Marketing and getting visitors coming to your website.

However, you don’t see sales improving and you also find out that the bounce rates on your website are very high.

What could be the reason?

Product Findability

You might have begun working on providing the adequate product data about your products in the recent past. However, there would be a lot of legacy data that will be in your database. This will mean that the products will never get found for the right searches your visitors will be doing. What can be the solution for this? Migration…

Migration is a process of cleansing the existing product data and make it searchable. The right information about the product is important because every product needs to be available for search. It goes without saying that Search is configurable to the keywords.

So you will have to provide the right data about the product. If you will do so, you will know what keywords have been used and still why sale has not happened. You will then be able to find out the fast moving and the obsolete products and you can take business decisions on what to do with those products.

To achieve this you have to narrow down the search and make the customer choice of products available to them within a few clicks. You will never think of caring about the dead stock or obsolete products if you can achieve this.

Both the new as well as the obsolete products that are on your website need to show up on the store for search. This will happen if you would give enough of the right words and provide additional product information.

If they can’t see it, they can’t buy it

Are you sure all your products are seen by your visitors?

Once you optimize all the products with the right keywords, then every product is ranked the same way. You will be able to run the analytics and find out which products were not showing up in the search. You can take decisions on whether to remove these products from the shelf, do rebate or push it back to the manufacturer.

In the absence of such scientific data, you will otherwise have to do this process manually. Your employees will be doing analysis checking the spreadsheets row by row. They will have to go check with the invoices on the total value of each product and will have to find if the product can be kept or to be removed.

The dependency of other departments to find out if the product has been sold or not is a bit long process and not a scientific one.

Analytics reports by providing the right data to the product help you not only in deciding on the existing products but also in identifying new products that will make you sell for all the search that happens on your website.

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How Product Data Cleansing helps in Increasing your profits?

Want higher profits?

All you should do is to clean your product data because erratic data makes you lose your customers. Why do you think e-commerce sites are falling behind? The sole reason is nothing but confusing, outdated and inconsistent data. The ultimate goal of data cleansing or data scrubbing is not just to tidy up the database but, to merely help other people by structuring it properly and well organized for it to work for multiple users.

What else can Data Cleansing do?

  • Data supply to customers is fast-moving
  • Enhances accuracy
  • Removes duplicate data

Take these tips to clean your data without any trouble

Figure out the goals of your data

Your organizing and data cleansing will completely unravel if you don’t have a clear purpose for why you are examining the data in the first place. Ask yourself what you want the data to achieve and also create a list of the information that you may need to get.

Reduce the entry of bad data into your database

Bad data is inevitable, though we have advanced solutions. As you create your database, you will automatically get duplicates and other corrupt data. Yet, it is important to remove bad data, which means removing such duplicates and incomplete data. In case you are getting a lot of duplicates from a particular form then it means you’re making certain key mistakes that are making them give bad input.

Make sure you revisit

Revisiting existing leads is very important. Because your highly-engaged users are where you make most of your profit; but their information might be outdated. As they are investing in your website, it will be unfortunate to lose them. So always have an eye on their information to be sure that its updated.

Have a routine

The best way to keep your data up to date is by having a routine to clean your data. The more time you take to clean your data, the more work you’ll have in future. The only key to have a successful e-commerce business is to be fuelled by good data! To make sure that your product database is clean, Altius uses a well-experienced combination of human expertise and various techniques and software. Our experts can carry out an audit and expose every incorrect, duplicate, incomplete as well as poor quality of product data. This is in turn spiced up with the best SEO practices to enrich the content. Provision of error-free product data to your consumers is a guarantee.
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The importance of E-commerce Product Description services in today’s world!

Being the best is great, it means you’re number one. But being UNIQUE is greater because you’re the ONLY one.

Providing vibrant, engaging product descriptions helps your product rank better than the rest. Which is exactly what we want. Customers like it if they have certain things meant just for them, in that case…if your product content isn’t unique, it will bring serious damage to your company.

Your first goal is to outrank the other websites selling similar products. That is the key! You want your company to be the first to pop-up when customers search for a product online, that way your company becomes popular and reliable which means more clicks.

Give an answer before they pose a question!

Your product content services must be complete. Make sure your data answer all their queries. Once they come to you, they shouldn’t have any second thoughts about going back, especially when 94% of people either abandon a site or just give up if they can’t find the information they need.

Neil Patel states “Even though you can’t make a customer buy, you can at least know how your site can meet the specific need that the customer has at any given point in the buying cycle”.

How can Altius Technology Solutions help?

  • Make your product descriptions stand out.
  • Easily import customers ratings and reviews to identify improvements to your enrichment processes.
  • Use localization to have different rich content in different languages for your international markets.
  • Define business rules that ensure products meet specific rich content standards before being released to your sales channels.

These are just a few basic things we offer. Want to know more? Get connected with us immediately.

Because Good content = Great results.

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How to Use the Right Product Image for Your E-Commerce Website?

One picture is worth ten thousand words.” – Chinese Proverb.

Product images are as important as product descriptions when you want to boost your e-commerce sales. Most of the time, people look for an appealing image that attract them towards the product. You may need to use a photo editing software to help you with getting the right product image.

The following tips help you with how to use an interesting image along with your product listing.

Use images from authentic sources

You must focus on mainly using the primary image from the manufacturer’s website. Sometimes, you may need to use additional images from other reliable online sources. This can help in getting various views of the same product from different angles.

Choose a high resolution for the image

A high resolution undoubtedly renders more clarity to the product image. If the original image has low resolution, you may have to adjust this so that the clarity is not compromised. Once you make a change, remember to zoom the image and check to see that the image is still at its best without distortion.

Opt for a white background

Always make sure that you display all your product images on a white background. This must be strictly followed irrespective of the color of the images. A white background greatly improves the clarity of the product and makes it easy for buyers to get an idea about the same.

If the existing background is not white in color, make sure you change it to white for easy product visibility.

Remove watermarks and/or logos

This is important if you are selling products of other manufacturers or vendors on your e-commerce website. Sometimes, they use watermarks mentioning their name or logo on the background of the image on their website. You must remove these before using the image with the product listing on your website.

In a nutshell, if people find the image on an e-commerce website, they are likely to look for further details such as description and cost. On the other hand, a listing with a low quality image maybe overlooked even if the product has the features what a prospective customer is looking for.