What is UX ?
The way your visitor feels about your website determines whether he/she will use it again is all about user experience{UX}. While navigating your website, if the visitor finds it difficult what the website is all about, than Conversions are too far- in fact your visitor will not return to your site again. Hence it is necessary that you pay attention to the UX on your website and strive to improve it.
Keep your website simple and easily understandable. Your content should be to the point. The same goes for advertisements. 72% of the users get annoyed when seeing irrelevant ad’s and promotions on a site. Users now expect more functionality and better usability. Your website should be rich with relevant content and designed to provide them with everything needed to purchase and use your service or product.
To transform your website into an effective marketing tool, you have to create an effective small business website with a dynamic user experience.
The following practices will ensure a pleasant experience for your customer :
#1. Clean website design :
A clean and simple web design makes it easy for the user to find what they are looking for. Remove the unnecessary clutter on your website. Most website visitors will spend fewer than 15 seconds on your website. Grab your users attention above this and impress them to increase the time they spend on your site.
#2. Choose colors and fonts appropriately :
we want the layout to look attractive. If the visitor feels hard, to make out what your page says, the more likely they are to back out of it. The website back ground should be simple clean and always easy to read. So look carefully while choosing color. Make sure that there is a healthy contrast between back grounds and font colors. Make your font size unique- so that your users can actually read it without squinting or zooming in.
#3. Keep it simple :
Readability and accessibility play an important role in creating great user experience. Just because the text in your app is error free, doesn’t mean it is easy to read. Low readability will create navigation problems and your user might feel lost. Instructions should be straight forward and easy to follow. You can achieve simplicity of your website, if you use simple language, which all users can understand it.
#4. Speed up the loading time :
Your website should fully load in a few seconds, even if you are using a secure website format. Study shows that 53% of visitors will abandon a web page if it takes more than 3 seconds to load. Many times slow speed affects user experience because people treat surfing the web is like talking to people. If your webpage is slow than users will look for something else that says more in less time. Google page speed helps to know about your website loading speed.
#5. Regular updates :
Your website is the first impression a customer or client will have of your business. Make sure the information they see is current and updated on your website, if the customer see stale information, they may not visit your site again. Keep your website updated, by uploading new content, product related videos and photos. This type of changes attract the visitors to your website.
#6. Mobile device compatibility :
We live in multi -screen world. This is great. Now-a-days customers find it handy and easy to search through mobile. Make sure your website is mobile friendly or you may lose many customers. mobile friendly websites are responsive. Responsive design helps solve many problems.
- It adapts to screen size.
- Improves users experience.
- It is cost effective.
- It is easier to manage.
#7. Easy to navigate :
Navigation is a huge factor when it comes to SEO, and this is because it directly affects the customer experience. Customers should move swiftly and easily around your site without confusion. Easy navigation will make customers and clients want to return to site over and over. When your website offers a rewarding experience, users will be more likely to return to it.
#8. Know your target audience :
You design products for specific users, this means you will have to get to know them inside out. Find out what their problems and pains are? What their needs are? Only by providing solutions to these queries the customers will get what they want with ease. This will give users a pleasant experience while shopping on your website.
#9. Clear call to action :
For eCommerce sites, your purchase call-to-action [CTA] will generally be an add to cart or a buy now button. Having a clear CTA is essential to convert traffic into sales. Tests have shown that CTA button performs best at the point in the page where the visitor finds information they need. Use a more strategic approach and place the button at the point where the visitor is prepared to make a decision. The button should look different on your page. Phrases like Buy now, Check out and Add to cart work really well. They are tested, tried and true.
#10. Functionality :
Functionality is what UX is all about. For a great functionality, remove stocky images and difficult terms. Use right images that work for your audience. For instance website like Amazon doesn’t have the most beautiful design, but it has excellent functionality.
#11. Include reviews on product pages :
Including customer reviews on your product pages can be a very powerful tool in converting visitors into buyers. Visitors look for reviews as this will help them to learn about the service customers received when ordering products. Showing customer reviews on product page will show new visitors that you are a trust worthy seller.
#12. Offer different payment methods :
Offering different payment methods on your e-commerce store has lots of advantages including
- Customer convenience
- Payment customization
- More security
If people don’t see their preferred methods of payment they’re much more likely to abandon their cart. There are more than 200 different ways to take payment online. Use those payment methods which are more popular with your customer. Some popular methods are PayPal, Alipay and credit cards.
Conclusion :
The primary purpose of UX design is to improve customer satisfaction and loyalty through utility, ease of use and pleasure provided in the interaction with a product. Users experience gives your business the ability to increase repeatable traffic. It also provides an excellent return on investment. Increases digital sales, saves labor and time.